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How to contact zoom.us.Introducing Zoom Contact Center
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As the latest product to complement our award-winning line of communications and collaboration solutions, Zoom Contact Center elevates the customer service experience through video-optimized interactions.
Unlike most contact center technologies that are only optimized for voice, Zoom Contact Center is the first omnichannel contact center platform that is optimized for video and intentionally supports a robust suite of channels, such as voice and video with SMS and webchat in beta for upcoming launch. Currently, Zoom Contact Center is available in the U. Combining contact center functionality with Zoom unified communications solutions, Zoom Contact Center can operate as a standalone customer experience solution or integrate directly into an existing website or application.
Designed to increase productivity, Zoom Contact Center streamlines communication to foster a greater sense of collaboration between colleagues and augment the customer experience. Physical contact centers often tie customer service agents to expensive hardware and software that is difficult to upgrade. Similarly, remote teams struggle with multiple communication tools, softphones, and a separate unified communications client.
This inability to upgrade technology and access information quickly can lead to frustration within support teams that impact the customer experience. Cloud contact centers serve as a central hub for inbound and outbound customer communications and are compatible with mobile devices, desk phones, and softphones.
A cost-efficient alternative to legacy phone systems, they are hosted over the internet to allow employees to work across one platform, regardless of location. As a result, agents can access customer data quickly and resolve customer issues with ease. Could you benefit from a cloud contact center?
See where you stand with this checklist! CX is the difference between retention and churn, making cloud contact centers a driver of business growth and a competitive differentiator for customer interactions. Their remote-friendly infrastructure and scalable solutions make cloud contact centers the collaboration platform of choice for the growing hybrid workforce.
One communication channel that continues to be in demand is video, or visual engagement. With video tools in place, organizations can elevate their customer experience through supportive and empathetic conversations that consolidate customer interactions. Zoom Contact Center answers the growing need for an all-in-one unified communications platform and contact center solution. An integrated contact center experience helps organizations remove the barriers that lead teams to work in silos and instead, increases employee collaboration and productivity.
Even better, this integration lessens the burden for IT teams by deploying the same Zoom application. With Zoom Contact Center, businesses uncover new efficiencies through myriad benefits, including scalable features, innovative functions, intuitive dashboards, and remote-friendly software. Our contact center was born in the cloud and built for scale to support businesses of all sizes. By paying only for the agent support they need, organizations can focus more on growing their business and training agents and less on wasting resources for unused software licenses or empty desk phones.
With just a few lines of code, Zoom Contact Center makes it easy to embed video and voice right into your existing digital presence without the need for middleware. Once established, end customers have the option to start a conversation from the digital presence of their choice and easily add video if needed. This leads to increased efficiency, faster call resolution time, and dramatic improvements in your CX.
Built-in analytics provide clear insight into agent productivity, call time, and customer interactions, which in turn leads to higher customer satisfaction and ultimately, higher retention.
Meanwhile, the familiar Zoom experience reduces ramp time and learning curves caused by introducing new software. With Zoom Contact Center, our contact center supervisors have the ability to organize service representatives based on skills, so when a member reaches out, we can now route their inquiries directly to experts that are equipped to handle their unique needs.
A process that would previously require multiple service representatives can now be accelerated and streamlined into a single conversation. But the fact that Zoom Contact Center supports routing, additional channels, and the agent functionality that organizations need means that Zoom Contact Center could become the modern contact center solution of choice.
Level up your call center with Zoom Contact Center to lower your operating costs, expand your brand reputation, and improve your customer connections. To get started with Zoom Contact Center today, visit our webpage. For more information about Zoom Contact Center channel distribution and resources for Zoom partners, please visit the Zoom Partner Portal.
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